WRITTEN INTAKE DESK FOR TEXAS LAW FIRMS
When someone reaches out to your firm — a web form at 6:47 pm, an email on a Saturday — a person on our desk replies in writing within 15 minutes during desk hours. We ask your questions and follow up to help them book or bow out. You see every word. Overnight inquiries are answered by 8am.
For Texas family and immigration firms · Written intake only — no legal advice, run under your firm’s supervision
In Clio’s 2024 Legal Trends secret-shopper study, researchers contacted 500 law firms the way a prospective client would. Only 33% of firms responded to an email inquiry. Of those that responded, only 18% made the next step clear. Meanwhile, nothing stops the person waiting for a reply from contacting the next firm on their list.
Front desks juggle court runs, filings, phones, and clients in the lobby. Promising inquiries can quietly die in the inbox. DocketReply closes that gap — in writing, in your firm’s voice, inside your own inbox.
Only 33% of firms responded to an email inquiry.
Of those that responded, only 18% made the next step clear.
An inquiry lands — through a form, an email, or an after-hours message, wherever your firm receives it today.
We answer within 15 minutes (7am–9pm CT, Monday–Saturday; overnight and Sunday inquiries by 8am). A person replies in your approved words, asks your qualification questions, and collects conflict-check details word for word.
We keep following up — up to five touches across ten days, by email and by text where the person has agreed to texts. After the fifth touch, the outcome is logged in your tracker — nothing disappears silently.
Booked and briefed — qualified prospects are booked on your consultation calendar with an intake summary attached. Everything lives in a shared tracker your firm can open at any time.
English and Spanish written intake on every plan.
We review what a prospective client can already see: your Google reviews and your website’s contact path. In the reviews, we look for the pattern that tells you inquiries go unanswered — “never called back,” “still waiting to hear back.” On your website, we look at how many steps it takes to reach you and what happens after someone does.
Within 3 business days, you get a one-page report naming each leak and what we would do about it. Four quick questions come with the request so the report can size the leak using your own numbers. We never submit test inquiries to your firm; the audit reads public signals only.
Get my free Intake Leak Auditone-time
We build your desk: reply templates in your voice, qualification questions for your practice areas, conflict-data collection, the five-touch follow-up sequence, inbox and calendar connections, and your shared tracker. Your attorney approves every word. You receive a $475 credit toward your first Desk month if your Desk starts within 14 days of Sprint delivery.
Setup Sprint/mo
Up to 25 new inquiries a month, with a 15-minute first response, the full follow-up sequence, consultation booking, and a one-page weekly summary. English and Spanish included.
Desk 25/mo
Up to 60 new inquiries a month. Everything in Desk 25.
Desk 60Overage is $24 per inquiry. Month-to-month — pause or cancel anytime. Founding cohort: 4 firms, so the 15-minute promise stays real.
If more than 5% of a month’s inquiries miss the response-time commitment — 15 minutes during desk hours, 8am for overnight and Sunday inquiries — you automatically receive a 25% credit for that month.
We will never promise signed cases; no honest intake service can. We promise that every inquiry is answered promptly, followed up properly, and accounted for.
No. DocketReply is an administrative intake desk. We use only wording your firm has approved and never evaluate a case. Anything that needs a lawyer’s judgment goes to your firm the same day.
Yes. The desk works inside the inbox and tools your firm already uses. One honest note: if your firm uses Clio and is comfortable with its AI intake, you may not need us. DocketReply is for firms that want a human desk, flat pricing, and their existing inbox.
We answer it by 8am that morning, then begin the follow-up sequence. During desk hours — 7am to 9pm CT, Monday through Saturday — the response commitment is 15 minutes.
No. We handle written intake only: email, form follow-ups, and text where the person has consented to texts. That focus is deliberate. Written inquiries are the easiest to lose sight of — and with the desk, every one of them is answered and on the record for your firm.
Yes. Written intake in Spanish is included on both Desk plans. For many Texas family and immigration firms, that alone closes a leak.
The Setup Sprint builds your desk. Once your attorney approves the templates, we connect your inbox and calendar and the desk goes live.
Every template set includes an escalation path. Anything urgent is flagged in your tracker and routed to your firm the same day, inside the response windows above.
Get the free audit. See your leaks in writing. Decide from there.
Get my free Intake Leak Audit